After a rough start to the initial open enrollment period in late 2013 and early 2014, we found that Covered California’s call center significantly improved its service and its wait times.
Covered California has reportedly doubled the number of service center representatives as we head into open enrollment for 2015, and will offer extended service hours when you call the service center at 1-800-300-1506.
Mon-Fri: 8:00am to 8:00pm
Saturdays: 8:00am to 6:00pm
Sundays: 8:00am to 6:00pm (during initial open enrollment period 11/15/14 – 12/15/14 only)
The service center representatives can be very helpful answering routine questions and resolving technical problems with your Covered California account and application. Please always feel free to contact Allpointe, especially for complicated questions, or if Covered CA can’t resolve your issue. But we do encourage you to take advantage of their expertise, especially if their evening or weekend hours are more convenient for you.